Before you move in

These are the only payments we can ask for before a tenancy starts.

Holding deposit

Reserves the property while we complete referencing and right-to-rent checks. Refunded in full, or put towards your first rent or deposit, if the tenancy goes ahead. We must repay it within 15 days unless you withdraw, fail a right-to-rent check, or give false information.
Capped at 1 week's rent

Security deposit

Protected in a government-approved tenancy deposit scheme within 30 days of receipt. Returned at the end of the tenancy less any agreed deductions.
Max 5 weeks' rent 6 weeks if annual rent is £50,000+

First rent payment

Due once both you and the landlord have signed the tenancy agreement — never before. In the first year, rent is spread evenly; we cannot ask for a large lump sum up front.
As stated on the listing

During your tenancy

These only apply if the situation arises and only where your tenancy agreement provides for them.

Late rent

Interest on rent more than 14 days overdue, charged from the date it was due. Nothing is charged in the first 14 days.
Max 3% above Bank of England base rate

Lost keys or security devices

The actual cost of replacement only. We provide written evidence of what was spent.
Reasonable costs, evidenced

Changing the tenancy at your request

For example adding, removing or swapping a tenant, or varying a term. Only where you ask for the change.
£50 inc. VAT, or reasonable costs if higher

Ending the tenancy early at your request

Capped at the rent the landlord would have received to the end of the tenancy, or the reasonable loss incurred — whichever is lower.
No more than the landlord's actual loss

Utilities, council tax and TV licence

Payable by you where your agreement says so, either direct to the supplier or authority, or through the rent.
At cost

What we never charge

These are prohibited payments under the Tenant Fees Act 2019. If any agent asks you for one, it is unlawful.

• Application or admin fees
• Referencing or credit check fees
• Inventory or check-in fees
• Check-out fees
• Tenancy agreement or contract fees
• Renewal fees
• Professional cleaning as a condition of the let
• Pet fees or pet deposits
• Guarantor arrangement fees
• Viewing fees
• Fees to take out insurance or a loan
• Rent before the agreement is signed

Your deposit